Processing & Fulfillment

We bake our cookies fresh to order and ship once per week. Orders from our Saturday cookie drop and special orders placed Monday through Friday all ship the following Monday (excluding major holidays). Once your order is packed and ready, we hand it off to UPS and email you a tracking number.

Please keep in mind: once UPS picks up your package, we no longer have control over its location or timeline.

Shipping Methods & Carriers

We ship exclusively with UPS, using Ground or 2-Day shipping based on your location and selected tier at checkout. Shipping rates reflect carrier fees plus the cost of durable packaging to keep your cookies safe and fresh. We do not ship to PO Boxes or international addresses at this time. We do not require signatures for delivery.

Shipping Delays & Carrier Responsibility

We get it, waiting sucks. But once your order is in UPS’s hands, it’s out of ours.
Weather delays, mechanical issues, and rerouted packages can happen, especially during peak seasons. We do not offer refunds, reshipments, or store credit for shipping delays caused by UPS or other third-party issues beyond our control.

Because our cookies are perishable and baked fresh to order, delayed packages may no longer be at peak quality. In these cases, replacement orders are not guaranteed. If a reship is approved, a reshipping fee and shipping costs will apply. If your package appears lost, we’re happy to help guide you through a UPS claim, but we cannot guarantee outcomes, and we cannot issue refunds for delays or disruptions we didn’t cause. 

Cookie Freshness & Storage

Our cookies are sealed for freshness and built to withstand shipping delays.

• Room temperature: 5-7 days from ship date

• Frozen: Up to 3 months

For best results, warm cookies slightly before eating. 

Porch Theft 

UPS will mark your package as “Delivered” once it’s dropped at your address, no signature required. If a package is stolen after it’s been delivered, we cannot issue a refund or send a replacement. If your neighborhood has porch pirate activity, consider shipping to a secure location or using UPS Access Points.

Incorrect Addresses & Delivery Issues

The address you enter at checkout is exactly what we use for shipping. Please double- and triple-check it before placing your order. If an order is returned or lost due to an incorrect or incomplete address, we cannot offer a refund. Reshipping will incur a new shipping charge. 

Because our products are perishable, returned cookie orders cannot be reshipped once they have been in transit and returned to us. A new order is required to receive freshly baked cookies.

Holiday Shipping Cutoffs

Shipping timelines can get extra frustrating during the holidays. Once your order is with UPS, we can’t guarantee arrival by a specific date.

If you’re ordering for a holiday, order early and expect the unexpected.