Frequently Asked Questions
Cookie Drops
They change every month. See this month's flavors here. Each one also comes gluten-free. Like everything else, they drop Saturdays at 10am Mountain Time.
Cookie drops happen every Saturday at 10am Mountain Time. A limited batch of flavors goes on sale, and once they sell out, they’re gone.
Be on the site right at 10am Mountain Time on Saturdays and make sure you’re subscribed to texts. Drops often sell out quickly.
Some phone providers block marketing text messages. Text “UNSTOP” to (833) 366-3480 and it should fix it.
Because we bake in small batches, we don’t restock daily. Between drops, everything will show as sold out until the next Saturday at 10am Mountain Time.
Cart + Checkout
No. Adding cookies to your cart or starting checkout does not reserve them. Your cookies are only secured once checkout is complete and you receive an order confirmation.
Another customer completed checkout before you. During busy drops, cookies can sell out while you’re entering your information or while payment is processing. Being on the checkout page does not hold them.
People often add items to their carts and leave without purchasing. Reserving every cart would lock up cookies that may never be bought and prevent other customers from ordering them.
Your order is confirmed when you reach the confirmation page and receive an order-confirmation email. Cookies appearing in your cart is not confirmation.
Log in before the drop and have your shipping and payment information saved. Express options such as Shop Pay, Apple Pay, or Google Pay can reduce the time needed to complete checkout.
Orders + Shipping
We bake cookies fresh and ship once per week. Orders from Saturday cookie drops, Sunday misfits drops, and special orders placed Monday–Friday ship the following Monday (excluding major holidays).
For full details, please review our full Shipping Policy.
Cookie drop orders ship on Monday. Delivery time depends on your location, but most orders arrive within 1–4 business days after shipping. You'll receive tracking as soon as your order is on the way.
Cookies are best within 5–7 days after shipping and can be frozen for up to 3 months.
Once your order ships, your tracking link will have the most up-to-date information.
If you haven't received a shipping notification yet, your order is still being prepared and will ship on the next Monday.
If you reach out before Friday at 10pm Mountain Time, we can usually get it into that week's Monday shipment. After that cutoff it ships the following Monday instead.
Summer shipping can leave cookies soft or warm when they arrive. If that happens, place the unopened box in the refrigerator for 30–60 minutes before opening. Once cooled, they'll return to their intended texture.
We currently ship to the lower 48 United States only. We do not ship to Canada, Alaska, or Hawaii at this time.
Orders with the same shipping details may be combined automatically. Additional changes may be possible by emailing us at support@beththebakerr.com. Please include your order numbers.
Products
Our GF cookies are made without gluten ingredients. However, they are produced in a shared commercial kitchen that uses wheat flour. While we take steps to minimize cross-contact, we cannot guarantee that any product is completely free of gluten. Not recommended for individuals with celiac disease or severe gluten allergies.
When Mystery Boxes are available, we announce them via text on Sunday around 6pm MT, so make sure you’re subscribed!
Our cookies are sealed for freshness and built to withstand shipping delays.
• Room temperature: 5–7 days from ship date
• Frozen: Up to 3 months
• If cookies arrive warm during summer shipping, refrigerate the unopened box for 30–60 minutes before opening
For best results, warm slightly before eating
Warm in the oven at 300–350°F for a few minutes for the best texture, or microwave for 10–15 seconds for a softer cookie.
From frozen, let cookies thaw first, then warm as above.
The easiest way is from your order page. Open your order and click “Write a review” next to the item. If you don’t see it right away, expand the "Order summary" section.
You can access your orders by logging into your account.
Subscriptions
The Monthly Cookie Club is our cookie subscription box. Every four weeks, you'll get a box of six extra-large cookies in six different flavors, always a mix of fan favorites and seasonal drops you might not catch otherwise.
You can see the current lineup on the Monthly Cookie Club page. Flavors may occasionally be substituted.
No. We pick the flavors, you get the cookies. Every box is curated, so we can't customize or swap flavors for allergens or preferences.
Your first box is never pulled from this week's batch. We bake it fresh for you the following weekend and ship it that Monday, so expect it 1 to 2 weeks after you sign up.
After that, a fresh box ships every four weeks, always on a Monday. You'll get tracking by email each time.
Log in to your account to skip, pause, or cancel, and to update your address or payment method.
Cancel anytime from your account. Your card is charged the Friday before each box ships, so cancel before then to stop your next box. Boxes that have already been charged can't be canceled or refunded.