Cookie drops happen every Saturday at 10am Mountain Time. A limited batch of flavors goes on sale, and once they sell out, they’re gone.

Be on the site right at 10am Mountain Time on Saturdays and make sure you’re subscribed to texts. Drops often sell out quickly.

Some phone providers block marketing text messages. Text “UNSTOP” to (833) 366-3480 and it should fix it.

Because we bake in small batches, we don’t restock daily. Between drops, everything will show as sold out until the next Saturday at 10am Mountain Time.

No. Adding cookies to your cart or starting checkout does not reserve them. Your cookies are only secured once checkout is complete and you receive an order confirmation.

Another customer completed checkout before you. During busy drops, cookies can sell out while you’re entering your information or while payment is processing. Being on the checkout page does not hold them.

People often add items to their carts and leave without purchasing. Reserving every cart would lock up cookies that may never be bought and prevent other customers from ordering them.

Your order is confirmed when you reach the confirmation page and receive an order-confirmation email. Cookies appearing in your cart is not confirmation.

Log in before the drop and have your shipping and payment information saved. Express options such as Shop Pay, Apple Pay, or Google Pay can reduce the time needed to complete checkout.

We bake cookies fresh and ship once per week. Orders from Saturday cookie drops, Sunday misfits drops, and special orders placed Monday–Friday ship the following Monday (excluding major holidays).

For full details, please review our full Shipping Policy.

Cookie drop orders ship on Monday. Delivery time depends on your location, but most orders arrive within 1–4 business days after shipping. You'll receive tracking as soon as your order is on the way.

Cookies are best within 5–7 days after shipping and can be frozen for up to 3 months.

Once your order ships, your tracking link will have the most up-to-date information.

If you haven't received a shipping notification yet, your order is still being prepared and will ship on the next Monday.

Summer shipping can leave cookies soft or warm when they arrive. If that happens, place the unopened box in the refrigerator for 30–60 minutes before opening. Once cooled, they'll return to their intended texture.

We currently ship to the lower 48 United States only. We do not ship to Canada, Alaska, or Hawaii at this time.

Orders with the same shipping details may be combined automatically. Additional changes may be possible by emailing us at support@beththebakerr.com. Please include your order numbers.

Our GF cookies are made without gluten ingredients. However, they are produced in a shared commercial kitchen that uses wheat flour. While we take steps to minimize cross-contact, we cannot guarantee that any product is completely free of gluten. Not recommended for individuals with celiac disease or severe gluten allergies.

When Mystery Boxes are available, we announce them via text on Sunday around 6pm MT, so make sure you’re subscribed!

Our cookies are sealed for freshness and built to withstand shipping delays.

• Room temperature: 5–7 days from ship date
• Frozen: Up to 3 months
• If cookies arrive warm during summer shipping, refrigerate the unopened box for 30–60 minutes before opening

For best results, warm slightly before eating

Warm in the oven at 300–350°F for a few minutes for the best texture, or microwave for 10–15 seconds for a softer cookie.

From frozen, let cookies thaw first, then warm as above.

The easiest way is from your order page. Open your order and click “Write a review” next to the item. If you don’t see it right away, expand the "Order summary" section.

You can access your orders by logging into your account.

The Monthly Cookie Club is a 4-week cookie subscription box. Each month, you’ll receive one box of six (6) extra-large cookies. Every box includes six different flavors.

No. Subscription boxes are pre-selected and cannot be customized or swapped based on allergens or preferences.

All subscription boxes ship on Mondays.

If you sign up during a Saturday drop, your first box will not ship two days later. We do not fill new subscriptions from the cookies available that week. Your first order will be made fresh the next weekend and ship the following Monday.

This one-week delay only applies to your first box. After that, you’ll be charged on Friday and your cookies will ship the following Monday on your regular 4-week schedule. You’ll receive tracking by email when each order ships.

You can manage your subscription through your account portal to:

• Skip, pause, or cancel a shipment
• Update your address
• Update your payment method

Your payment method will be charged automatically at the frequency selected. Cancel before your next order is processed to stop future charges. Orders that have already been processed cannot be canceled or refunded. Manage or cancel your subscription through your subscription portal.