Cookie Orders 

All cookie orders are final sale.

Because our cookies are perishable food items made fresh to order, we do not accept returns, exchanges, or refunds on cookie orders for any reason, including but not limited to:
• Taste preferences
• Texture preferences
• Delayed delivery
• Damage caused during shipping
• Packages marked as delivered but not received

Once a cookie order has shipped, it is considered complete and non-returnable.

If your cookie order arrives with a verified production error (for example, the wrong item was packed), contact us within 24 hours of delivery and we will review the issue. Submitting a request does not guarantee a refund or replacement.

Merchandise

Merchandise sold through our shop is printed on demand and fulfilled by a third-party production partner. Because of this, we do not accept returns or exchanges for reasons such as incorrect size selection, color preference, or change of mind.

Return Window
You have 30 days from the date your item is delivered to report an issue with your merchandise.

Eligible Issues
We will gladly offer a replacement or refund if your item:
• Arrives damaged
• Has a manufacturing defect
• Is printed incorrectly
• Is the wrong item entirely

To report an issue, contact us at support@beththebakerr.com within 30 days of delivery and include:
• Your order number
• A clear photo of the issue

Do not send items back unless we explicitly instruct you to do so. Most issues are resolved without a physical return.

Non-Returnable Items
The following items are not eligible for return or exchange:
• Items ordered in the wrong size or color
• Change-of-mind purchases
• Sale items
• Gift cards
• Custom or made-to-order merchandise

Sizing Responsibility
All apparel listings include sizing information. Customers are responsible for selecting the correct size at checkout. We cannot offer refunds or replacements for sizing errors.

How to Start a Request
Customers may submit a return or issue request through their customer account on our Shopify site or by emailing support@beththebakerr.com. Submitting a request does not guarantee approval.

Refunds
If your request is approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or card issuer.

European Union Customers
If your order is shipped to the European Union, you may request a cancellation within 14 days of delivery only if the item is defective or incorrect. Because our merchandise is made to order, EU cooling-off rights do not apply to change-of-mind returns.

Missing Packages (Merch Orders)

If tracking shows your package as delivered, we are not responsible for theft or loss after delivery.

If your package has not been delivered within 5 business days of the expected delivery date, contact support@beththebakerr.com and we will investigate with the carrier.

If the carrier confirms the package was lost in transit, we will offer a replacement or refund.

Customers are responsible for ensuring their shipping address is correct at checkout.